Refund Policy

If you’re ever unhappy with any Lanatus Systems services or products for any reason, contact our support team.

For Butterneck

Our refund turnaround time policy:

  • Refunds and credits will be processed within 5-7 working days from the date of approval. Please note that the time taken to credit the amount to the customer’s bank account may vary depending on the bank’s processing times.

Examples of full refunds we’d grant:

  • If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
  • If you forgot to cancel your account a couple months ago and you haven’t used it since then, we’ll give you a full refund for a few back months.
  • If you tried Butterneck for a couple months and you just weren’t happy with it, you can have your money back.

Examples of partial refunds or credits we’d grant:

  • If you forgot to cancel your account a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
  • If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn’t end up using the extra features, projects, or storage space, we’d consider applying a prorated credit towards future months.
  • If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.